Login

Cart

Your cart is empty

REFUND POLICY

 

At LONDON COUTURE BOUTIQUE, we understand that shopping online can sometimes lead to unexpected outcomes. Your satisfaction is our top priority, and we aim to make the return process as seamless as possible. Below, you will find our comprehensive refund policy designed to guide you through any exchanges you may need to make.

How to Initiate a Return

Returning items is quick and convenient! Simply follow our streamlined process to select the items you wish to return for store credit. After providing the reason for your return, you’ll be prompted to purchase a return shipping label at a special discounted rate. You can then print the label and send the package back hassle-free.

No need to wait for instructions. However, please include your information inside the package to ensure proper crediting. Either include a copy of your invoice or a note with your name, order number, and email.

Important Return Conditions

  • Items must be unworn, unwashed, and free of stains (e.g., makeup or deodorant marks). All tags must be attached, and items should be in their original packaging.

  • Items that show signs of wear or use, or violate the conditions above, will not be accepted for return.

  • We reserve the right to block accounts for policy abuse, including instances of wearing and returning items.

Unaccepted items can be sent back to the customer at their expense. If reshipping fees are not paid within 30 days, the items will be discarded, and no credit will be issued.

Damaged or Incorrect Items

Defective or incorrect items must be reported via email within 24 hours of receiving your package. Send an email with detailed pictures to ensure a prompt resolution. Items reported beyond 24 hours will not qualify for credit or replacement.

Exchanges

Due to high demand and limited quantities, we do not offer exchanges or hold merchandise. Follow our return process to receive store credit, which you can use toward another purchase. Store credits do not expire!

Credit Processing

We strive to process returns promptly:

  • Expect processing within 10-15 business days upon receipt of your package.

  • During peak holiday seasons, processing may take 15-25 business days.

Once processed, your store credit will be issued via gift card to your email. Credit covers the original purchase price and applicable taxes but excludes shipping fees.

Final Sale Items

The following items are non-returnable:

  • Sale items, accessories, handbags, swimwear, bodysuits, and face masks.

Order Cancellations & Pickups

  • Orders cannot be canceled once placed due to our rapid processing system.

  • Items not picked up within 30 days will be returned to inventory, and a store credit will be issued.

If you have any questions or need further assistance, please reach out to our customer support team. We are here to help you navigate your shopping experience with ease and confidence!